“I’ve made a terrible mistake.” So confessed Joy Sharp, a longtime budget director for the University of Arkansas. Trembling and unsteady, she informed her boss that she had lost keep an eye on of their division’s finances. It was once an underestimation. University leaders would soon discover that Sharp had mechanically spent millions of dollars beyond what was once to be had, shifting money from one account to another in what the university’s treasurer described as “deliberate efforts to disguise” her division’s true financial condition. In a private email, University Chancellor G. David Gearhart bemoaned that Sharp’s actions had created “a colossal fiscal crisis.” It was once a hard admission; ten years earlier, Gearhart himself had promoted Sharp, his former aide, to the budget management position. Most leaders would have responded to the disclosure by instantly commissioning a thorough audit and review of Sharp’s activity. In spite of everything, it was once imaginable that fraud occurred and that others were complicit. If nothing else, an audit would demonstrate the university’s commitment to “Transparency and Accountability for the People of Arkansas,” which happened to be the title of the school’s strategic plan. But as an alternative, Gearhart and other university officials quietly engaged in a disturbing series of panic-fueled leadership decisions. The result was once a slow-burning scandal, one that involved attempts to deceive investigators, hide and destroy records, and silence witnesses. Those actions soon proved more costly to the university’s reputation and credibility than the unchecked spending that created the deficit. PLEASE DELETE provides a case study of how a large institution, its powerful and overconfident leaders, and their well-placed allies responded to a crisis, and in the process, inflamed it. PLEASE DELETE is a cautionary tale, one that reveals the damage, distrust, and victimization that incessantly result when public officials try to conceal their transgressions.
Please Delete: How Leadership Hubris Ignited a Scandal and Tarnished a University