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Difficult Conversations: How to Discuss What Matters Most

We attempt or steer clear of difficult conversations on a daily basis-whether coping with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step by step solution to having those tough conversations with less stress and more success. you can learn to:

• Decipher the underlying structure of each difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what’s not said
• Stay balanced within the face of attacks and accusations
• Move from emotion to productive problem solving

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