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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as probably the most key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, creator of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s in an instant uplift your a very powerful conversations.”
―Mark Victor Hansen, cocreator of the number 1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people keep in touch when stakes are high. This new edition will give you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it protected to discuss almost anything
  • Be persuasive, not abrasive
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